Cookie Policy

Last Updated: 26 August 2026

This Cookie Policy (hereinafter referred to as the "Policy") aims to inform users (hereinafter "Users") of the website markalou.com (hereinafter the "Site") about the use of tracking technologies (cookies, pixels, web beacons, and other similar technologies) during their browsing and purchases.

At Markalou, we offer a range of brand new office furniture including Office Chairs, Office Desks, Office Cabinets, Office Storage Cabinets, and Office Furniture Sets. We attach particular importance to protecting your privacy.

Markalou is committed to protecting the privacy of its Users and ensuring transparency on the data collected, in compliance with the UK Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).

1. What is a Cookie?

A cookie is a small text file placed on the hard drive of the User's computer, smartphone, or tablet when visiting a website. This file contains information (such as session identifiers, browsing preferences, language settings) that is stored and sent back to the site's server during the next visit.

These technologies allow the Site to recognise the User's device, remember their preferences, and improve their browsing experience.

2. Types of Cookies Used and Purposes

The Site uses different types of cookies for specific purposes. Here is the detailed list:

A. Strictly Necessary Cookies

• Function: Authentication, shopping basket memory, secure payment process.

• Purpose: To ensure the security, stability, and proper functioning of the site during browsing and purchases. These cookies cannot be disabled without degrading the site's functionality.

• Retention Period: Until the browser is closed (session cookies) or up to 13 months maximum.

B. Performance / Analytics Cookies

• Providers: Google Analytics.

• Purpose: To establish visit statistics, identify the most visited pages, analyse visitor origin and session duration in order to constantly improve the relevance of content.

• Retention Period: 13 months from the date of deposit.

C. Advertising and Targeting Cookies

• Providers: Google Ads.

• Purpose: To display relevant advertisements on other sites (retargeting) and measure the effectiveness of advertising campaigns.

• Retention Period: 13 months from the date of deposit.

D. Social Media Cookies

• Providers: Facebook, Twitter, Pinterest, etc.

• Purpose: To enable social sharing and interaction with social platforms via like buttons.

• Retention Period: Variable depending on the social network (generally up to 13 months).

3. Cookie Management and Consent

In accordance with UK regulations (PECR and UK GDPR), the Site collects your prior consent before depositing non-essential cookies.

A. Consent Banner
On your first visit to the Site, a transparent banner appears allowing you to:

• Accept all: Authorise all cookies.

• Reject all: Block all non-necessary cookies (only strictly necessary cookies remain active).

• Customise: Manually select the categories of cookies you wish to authorise via the dedicated management panel.

B. Browser Settings
You can also configure your browser to block or delete cookies at any time:

• Google Chrome: Menu > Settings > Privacy and security > Cookies and other site data.

• Mozilla Firefox: Menu > Options > Privacy & Security > Cookies and Site Data.

• Apple Safari: Preferences > Privacy > Manage Website Data.

• Microsoft Edge: Settings > Privacy, search, and services > Cookies and site data.

Please note: Disabling strictly necessary cookies may cause the Site to malfunction, including the inability to place an order or view the basket.

4. Cookie Retention Period

In accordance with ICO guidelines, cookies are stored on your device for a period not exceeding 13 months from their first deposit. After this period, new consent will be requested from you.

• Session cookies: Expire automatically when the browser is closed.

• Persistent cookies: Stored for up to 13 months or until manually deleted.

5. Technical Information and Site Hosting

To ensure transparency on the processing of your data, here is the information relating to the Site's technical infrastructure:

• Hosting Provider Name: SHOPLINE HOLDINGS LIMITED

• Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

• Contact Number: +852-81207281

• Email: support@shopline.com

• E-commerce Platform Provider: Shopline

Data collected via cookies is stored on the host's secure servers. No transfer of data outside the UK is carried out without appropriate safeguards and in compliance with the UK GDPR.

6. Our Products and Payment Methods

A. Our Office Furniture Range
On the Site, we offer a wide range of brand new office furniture for all your workspace needs:

• Office Chairs – Ergonomic and supportive seating

• Office Desks – Spacious and sturdy workstations

• Office Cabinets – Secure and stylish document storage

• Office Storage Cabinets – Versatile organisational units

• Office Furniture Sets – Coordinated collections for a professional look

B. Secure Payment Methods
To guarantee the security of your transactions, payments on the Site are exclusively processed by bank card. We accept the following cards:

• VISA

• Mastercard

Payment processing is carried out via an approved provider compliant with PCI-DSS standards. No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on the Site.

7. User Rights

In accordance with the UK GDPR and the Data Protection Act 2018, you have the following rights concerning your personal data:

• Right of access

• Right to rectification

• Right to erasure ("right to be forgotten")

• Right to restriction of processing

• Right to data portability

• Right to object

To exercise these rights, please contact our team via the details indicated in Article 8.

8. Contact Us

For any questions, complaints, or requests relating to this Policy or the processing of your personal data, you can contact our team:

• By Email: service@markalou.com

• By Post: 24 Brixton Rd, London SW9 6BU, United Kingdom

• By Phone: +44 2077358235

• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)

9. Changes to This Policy

Markalou reserves the right to modify this Policy at any time to comply with legislative, regulatory, or technical developments. Modifications will be published on the Site and come into effect on their date of publication. We invite you to check this page regularly for any updates.

10. Governing Law

This Policy is governed by and construed in accordance with the laws of England and Wales. Any dispute relating to its interpretation or execution shall be subject to the exclusive jurisdiction of the courts of England and Wales.