Frequently Asked Questions (FAQ)

Last Updated: 26 August 2026

Find below the answers to the most frequently asked questions about our products, your order, and our services on markalou.com.

At Markalou, we offer a range of brand new office furniture including Office Chairs, Office Desks, Office Cabinets, Office Storage Cabinets, and Office Furniture Sets.

1. Q: What types of office furniture do you offer?

A: We offer a wide range of brand new office furniture for every workspace need, including:

• Office Chairs – Ergonomic and supportive seating for all-day comfort

• Office Desks – Spacious and sturdy workstations for every need

• Office Cabinets – Secure and stylish storage for your documents

• Office Storage Cabinets – Versatile units to keep your office organised

• Office Furniture Sets – Coordinated collections for a professional look

2. Q: Are your furniture items brand new?

A: Yes, all office furniture we sell is brand new and carefully selected for quality, durability, and functionality. We work with trusted suppliers to ensure consistent quality across our collection.

3. Q: What payment methods do you accept?

A: Payments on our Site are made exclusively by bank card. We accept:

• VISA

• Mastercard

All transactions are secure and compliant with PCI-DSS standards. No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.

4. Q: How long does it take to process my order?

A: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK public holidays).

• Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day are processed the same day.

• Orders placed after the cut-off time are processed on the next business day.

5. Q: What are the delivery costs?

A: Our standard UK delivery is free of charge. For premium delivery services (where applicable), costs will be clearly indicated at checkout. We deliver to addresses within mainland UK (excluding some remote islands and Northern Ireland, as indicated at checkout).

6. Q: What is the estimated delivery time?

A: The total estimated delivery time is 2 to 4 business days (1 to 2 days processing + 1 to 2 days transit after dispatch). You will receive a tracking number by email as soon as your order is dispatched.

7. Q: Do you deliver throughout the UK?

A: We currently deliver to addresses within mainland UK. We do not currently deliver to:

• Northern Ireland

• The Channel Islands

• The Isle of Man

• Scottish Highlands and Islands

• Other UK offshore islands

If you are unsure whether we deliver to your postcode, please contact us before placing your order.

8. Q: What is your returns policy?

A: Under the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving the goods without giving any reason.

In addition, we offer a 14-day voluntary return period for eligible office furniture purchases.

Conditions for Return:

• Furniture must be unused and in the same condition as received.

• It must be in its original packaging and in a resalable condition.

• Not assembled — furniture that has been assembled cannot be returned unless faulty.

• All accessories and instructions must be complete.

For change-of-mind returns, you are responsible for the return transportation costs. For faulty or damaged items, we cover the full cost.

For any return request, contact us at service@markalou.com. For more details, please consult our full Returns & Refunds Policy available on the Site.

9. Q: What should I do if I receive damaged or faulty furniture?

A: If your office furniture arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at service@markalou.com, attaching clear photographs of the issue. We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include a full refund, replacement, repair (where feasible), or price reduction.

10. Q: Can I modify or cancel my order?

A: If your order has not yet been processed and dispatched, you can request cancellation. Please contact us as soon as possible at service@markalou.com. If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund. Orders that have already been dispatched cannot be cancelled and must follow the returns process above.

11. Q: Is furniture assembly included?

A: Furniture assembly is not included with our standard delivery service. Customers are responsible for assembling furniture unless an alternative arrangement has been specifically agreed with us in advance. For larger items (e.g., complex desks or storage units), we recommend professional assembly.

12. Q: Can I visit your showroom?

A: Yes, we have a showroom in London. You are welcome to visit us at:

Markalou
24 Brixton Rd,
London SW9 6BU,
United Kingdom

Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (UK time). We recommend contacting us before visiting to ensure availability.

13. Q: How can I contact you?

A: Our customer service team is available to assist you:

• By Email: service@markalou.com

• By Phone: +44 2077358235

• By Post: 24 Brixton Rd, London SW9 6BU, United Kingdom

• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)

We aim to respond to all enquiries within 1 to 2 business days.

Website Hosting Information

In accordance with legal requirements, we provide the following information about our website hosting provider:

• Hosting Provider Name: SHOPLINE HOLDINGS LIMITED

• Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

• Contact Number: +852-81207281

• Email: support@shopline.com