Terms of Use

Last Updated: 26 August 2026

At Markalou (markalou.com), we offer a range of brand new office furniture including Office Chairs, Office Desks, Office Cabinets, Office Storage Cabinets, and Office Furniture Sets. We invite you to read these Terms of Use carefully before using our Site.

1. Purpose and Scope

These Terms of Use (hereinafter referred to as the "Terms") govern access to and use of the e-commerce website accessible at markalou.com (hereinafter the "Site"), operated by Markalou.

Any person accessing the Site and using its services (browsing, account creation, placing orders, etc.) is considered a "User". The User acknowledges having fully read these Terms and accepts them without reservation before any use of the Site.

Markalou reserves the right to modify these Terms at any time; modifications will come into effect as soon as they are published on the Site. Users are encouraged to check the updated Terms regularly.

These Terms apply to all services and content offered on the Site and complement the Terms and Conditions of Sale specific to commercial transactions, available separately on the Site.

2. Access to the Site

The Site is freely accessible to any User with an internet connection and suitable equipment (computer, smartphone, tablet). Markalou makes every effort to ensure continuous and secure access to the Site but does not guarantee permanent availability, without interruption or technical error.

Markalou reserves the right to suspend, interrupt, or limit access to the Site, particularly for maintenance, updates, security, or technical malfunction resolution, without having to justify its decision or pay compensation to the User.

The User is solely responsible for the material organisation of their access to the Site, as well as the costs associated with this connection (internet package, equipment, etc.).

3. User Account Creation and Management

To access certain services on the Site (placing orders, order tracking, storing delivery details, etc.), the User must create a personal account by providing accurate, complete, and up-to-date information (name, email address, postal address, etc.). The User undertakes not to provide false, misleading, or third-party data.

The user account is strictly personal and non-transferable. The User is solely responsible for the confidentiality of their login details (email address and password) and for all activities conducted from their account. They undertake to immediately inform Markalou of any unauthorised use of their account or any loss/theft of their login details.

Markalou reserves the right to suspend or delete any user account in the event of non-compliance with these Terms, proven fraud, violation of third-party rights, or conduct harmful to the proper functioning of the Site.

4. User Obligations

The User undertakes to use the Site in accordance with applicable UK and European legislation, these Terms, and good internet practices. In particular, the User is prohibited from:

• Disrupting, altering, or interrupting the normal functioning of the Site, compromising the security of the Site, or accessing data not intended for the public;

• Carrying out hacking, spam, phishing, or any fraudulent practice on the Site;

• Copying, reproducing, modifying, exploiting, or distributing all or part of the Site's content without the prior written permission of Markalou;

• Disseminating unlawful, offensive, defamatory, obscene, violent, or content contrary to public order and decency;

• Using the Site for commercial activities not authorised by Markalou, particularly the resale of products or unsolicited prospecting;

• Infringing the intellectual property rights of Markalou or third parties.

5. Intellectual Property

All content on the Site (texts, images, photographs, videos, logos, trademarks, graphics, source codes, databases, etc.) is protected by intellectual property law and belongs to Markalou or its partners/rights holders.

Any reproduction, representation, distribution, modification, adaptation, or total or partial exploitation of these contents, without the prior written permission of Markalou, is strictly prohibited and constitutes counterfeiting liable to criminal and civil penalties.

The User has only a private and personal right to consult the Site and its contents. Any other use is prohibited.

6. Data Protection

Markalou collects and processes the User's personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The procedures for collecting, processing, and protecting personal data are detailed in the Privacy Policy accessible on the Site. The User has the right to access, rectify, delete, object to, restrict the processing of, and request the portability of their data, which they can exercise by contacting Markalou using the details in Article 14 of these Terms.

7. Cookies

The Site uses cookies and similar technologies to improve the browsing experience, carry out audience statistics, and offer personalised content. The procedures for using and managing cookies are detailed in the Cookie Policy accessible on the Site.

On their first visit to the Site, the User is informed by a consent banner and can set their cookie preferences.

8. Site Hosting

In accordance with transparency obligations, the Site is hosted on secure servers:

• Hosting Provider Name: SHOPLINE HOLDINGS LIMITED

• Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

• Contact Number: +852-81207281

• Email: support@shopline.com

• E-commerce Platform Provider: Shopline

Data collected via the Site is stored on the host's servers and benefits from physical and logical security measures in line with market standards.

9. Liability of Markalou

Markalou undertakes to implement all reasonable means to ensure the quality and accuracy of the content offered on the Site. However, Markalou does not guarantee the absence of errors, omissions, or technical malfunctions on the Site.

The liability of Markalou cannot be incurred for:

• Indirect, incidental, or consequential damages related to the use of the Site (data loss, loss of turnover, business interruption, etc.);

• Temporary interruptions of the Site related to maintenance operations or cases of force majeure;

• Damages caused by computer viruses, hacking, or any external attack on the Site;

• Unlawful content or actions carried out by third parties on the Site.

The liability of Markalou is limited to direct and proven damages resulting from its gross negligence or intentional breach.

10. Force Majeure

Markalou cannot be held responsible for non-performance or delay in the performance of its obligations in the event of force majeure, i.e., any external, unforeseeable, and irresistible event (natural disasters, wars, riots, major network failures, binding administrative or judicial decisions, etc.).

In the event of force majeure, Markalou will inform the User as soon as possible and suspend its obligations for the duration of the event.

11. Hypertext Links

The Site may contain hypertext links to third-party websites. Markalou does not exercise any control over these third-party sites and declines all responsibility for their content, terms of use, privacy policy, and commercial practices. The User accesses these sites at their own risk.

Any User wishing to insert a hypertext link to the Site must obtain prior written permission from Markalou.

12. Accepted Payment Methods

On the Site, payments are secure and are made exclusively by bank card. Accepted cards are:

• VISA

• Mastercard

Payment processing is carried out via an approved payment service provider, compliant with PCI-DSS standards to guarantee transaction security and the confidentiality of banking data.

No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on the Site.

13. Applicable Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any dispute relating to the interpretation, performance, or termination of these Terms will, in the absence of an amicable agreement, be submitted to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions relating to these Terms, the use of the Site, or to exercise their rights, the User can contact Markalou:

• By Email: service@markalou.com

• By Phone: +44 2077358235

• By Post: 24 Brixton Rd, London SW9 6BU, United Kingdom

• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)

15. Miscellaneous Provisions

If one of the clauses of these Terms is deemed null or unenforceable by a competent authority, the other clauses remain in full force and effect.

The fact that Markalou does not enforce a breach of these Terms by the User does not constitute a waiver of its right to exercise its rights later.