Terms & Conditions

Last Updated: 26 August 2026

Welcome to Markalou.

These Terms & Conditions apply to your use of our website and to purchases made through our online store.

By using this website or placing an order with us, you agree to these Terms & Conditions.

1. About Us

This website is operated by:

Markalou
24 Brixton Rd,
London SW9 6BU,
United Kingdom

Telephone: +44 2077358235
Email: service@markalou.com

Markalou is a UK-based supplier of brand new, high-quality office furniture.

2. Products

We sell brand new office furniture and related products through our website. Our range includes:

Office Chairs – Ergonomic and supportive seating
Office Desks – Spacious and sturdy workstations
Office Cabinets – Secure and stylish document storage
Office Storage Cabinets – Versatile organisational units
Office Furniture Sets – Coordinated collections for a professional look

Product descriptions, photographs, dimensions, colours, and other information are provided to help customers make an informed purchasing decision. We make reasonable efforts to ensure that product information and photographs are accurate. However, colours may appear slightly different depending on your device or screen settings. Furniture dimensions should be checked carefully before placing an order.

3. Product Availability

All products are subject to availability. If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible. Where we are unable to fulfil an order, we will arrange an appropriate refund for any payment already made for the unavailable product. We do not guarantee that every product shown on the website will remain available at all times.

4. Prices

All prices displayed on our website are in GBP (£) . The price displayed on the product page is the price applicable to the product at the time of purchase, subject to any clearly stated delivery or additional charges. Where delivery charges apply, these will be communicated before you complete your purchase. We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted, except where required by law.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products. After placing an order, you should receive an order confirmation by email. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a genuine reason, including:

The product is unavailable
There is an obvious pricing or product information error
We are unable to deliver to the specified address
Payment has not been successfully authorised
We reasonably suspect fraudulent or unauthorised activity

If we cancel an order after payment has been taken, we will arrange a refund of the relevant amount.

6. Payment

We accept payments via VISA and Mastercard credit/debit cards through our secure online checkout. Payment must be successfully authorised before an order can be processed. All online payments are processed through secure payment systems compliant with PCI-DSS standards. We do not store your complete payment card details on our website.

7. Delivery

Delivery is available to addresses within mainland UK (excluding some remote areas, as indicated at checkout). Delivery availability, delivery charges, and estimated delivery times may depend on:

Your delivery postcode
The size and quantity of the furniture
Product availability
Delivery requirements
The delivery service selected

Any applicable delivery charge will be shown before you complete your order. Estimated delivery dates are provided as an indication and may be affected by circumstances outside our reasonable control. For more information, please see our Delivery & Shipping Policy.

8. Delivery Access

Customers are responsible for ensuring that furniture can safely enter the delivery property. Before placing an order, please check:

Door widths
Hallways
Staircases
Lifts
Corridors
Parking and access arrangements
Any other restrictions that may affect delivery

Where necessary, customers should inform us of any access restrictions before delivery. We cannot guarantee that furniture will fit through an access point that has not been properly checked. Additional charges may apply if delivery fails due to access issues.

9. Furniture Assembly

Where assembly is required, assembly arrangements will depend on the product and the service purchased. If assembly is not specifically included with your order, customers are responsible for assembly unless otherwise agreed. Please follow any assembly instructions supplied with the product. For complex items, we recommend professional assembly.

10. Returns and Cancellation

If you purchase goods online, you may have a legal right to cancel your order within the applicable cancellation period. For most online purchases of goods in the UK, consumers generally have a 14-day cancellation period after receiving the goods, subject to applicable legal exceptions.

In addition to this statutory right, we offer a 14-day voluntary return period for eligible furniture purchases. To be eligible for a return, furniture must be unused, in its original packaging, and in a resalable condition. Furniture that has been assembled cannot be returned unless faulty.

For change-of-mind returns, the customer is responsible for return transportation costs. For faulty or damaged items, we cover the full cost.

Please see our Returns & Refunds Policy for full information about cancelling an order, returning products, refunds, faulty products, and damaged products. Nothing in our Returns & Refunds Policy limits your statutory rights.

11. Faulty or Incorrect Products

If your product is faulty, damaged, not as described, or otherwise does not meet your legal rights, please contact us as soon as possible—ideally within 48 hours of delivery. We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law. Depending on the circumstances, this may include a repair, replacement, refund, or other appropriate remedy. Your statutory rights are not affected. UK consumer law provides protections where goods are faulty or not as described.

12. Product Images

We make reasonable efforts to ensure that product images accurately represent the products offered. However, minor differences in colour, texture, finish, or appearance may occur due to photography, lighting, and individual screen settings.

13. Website Use

You agree to use this website lawfully and responsibly. You must not:

Attempt to gain unauthorised access to the website
Interfere with website security
Introduce malicious software
Copy or reproduce website content for commercial purposes without permission
Use the website for fraudulent or unlawful activities

We reserve the right to restrict access to the website where necessary to protect our business, customers, or website.

14. Intellectual Property

Unless otherwise stated, the content of this website, including logos, text, photographs, graphics, product descriptions, and website design, is owned by or licensed to Markalou. You may not reproduce, modify, distribute, or commercially use our website content without our prior written permission.

15. Third-Party Services

Our website may use third-party services such as payment providers, delivery providers, analytics services, maps, and social media services. These services may have their own terms and privacy policies. We are not responsible for the content or policies of third-party websites or services that we do not control.

16. Privacy

We process personal information in accordance with our Privacy Policy. Personal information may be used where necessary to:

Process orders
Arrange delivery
Provide customer support
Process payments
Respond to enquiries
Improve our website and services

Please see our Privacy Policy for more information on how we handle your data in compliance with the UK GDPR.

17. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited. This includes liability for matters such as death or personal injury caused by negligence, fraud, or your statutory consumer rights. We will not be responsible for losses that could not reasonably have been anticipated at the time the contract was formed, except where applicable law provides otherwise. Any limitation of liability must be interpreted consistently with applicable UK consumer law.

18. Events Outside Our Control

We will not be responsible for delays caused by circumstances outside our reasonable control. These may include:

Severe weather
Transport disruption
Road closures
Natural disasters
Government restrictions
Major service interruptions
Other events beyond our reasonable control

Where such an event affects your order, we will take reasonable steps to keep you informed.

19. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be published on this page with the relevant update date. Changes will not affect rights or obligations relating to orders that have already been accepted, unless required by law.

20. Governing Law

These Terms & Conditions are governed by the laws applicable in England and Wales. Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to you under UK law.

21. Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact us.